Heritage Bank has introduced two customer reward schemes that will enable it offer exceptional services to its customers. The programmes, MyHeritageReward and HB Concourse, flagged off at the bank’s head office in Lagos, at the weekend, were meant to encourage and reward its customers.
(1)The MyHeritageReward is a loyalty programme that allows customers to win mouthwatering prizes for using various electronic channels of the banks.
(2)The HB Concourse is a meeting room fully furnished with relevant office equipment and designed to afford the small business owners that are customers of the bank space to hold brief business meetings.
The Managing Director/Chief Executive Officer of the bank, Ifie Sekibo, who spoke about the introduction of the programmes, said the lender was founded on the commitment to support customers in wealth creation, preservation and transfer across generations.
According to him, “these programmes are some of the innovative ways through which we can show appreciation to our customers for being part of our success story.
.(3)” ForMyHeritageReward, customers are required to sign up online using their mobile phone numbers that help in creating customer profile with a pass-worded access.
From this point on, the customer earns points which enable him to graduate from class to class while winning commensurate prizes as he actively uses the bank’s Point of Sale (POS), internet and mobile banking, Automated Teller Machines (ATMs) and cards among other e-Banking products.
“Prizes range from airtime across all networks, smart phones, business, shopping vouchers, generators, inverters to a brand new vehicle
.(5) Apart from saving cost for the newcomer in business and SMEs,
(6) the HB Concourse also provides convenience for clients travelling out-of-state for business to naturally conduct their meetings or appointments without worrying about office space among others,” he said.