First City Monument Bank (FCMB) Limited has upgraded its service delivery platform by deploying the Finacle Core Banking solution version 10 to enhance world-class service excellence and customer experience.
In a statement, the bank said the new generation banking platform will accelerate innovation and support its business growth in the rapidly changing business environment in which it operates.
It explained that the advanced service-oriented architecture (SOA) of Finacle 10 enables the lender to optimise its processes, enhance system reliability, performance, scalability and security, among others. This ensures that transactions at the bank’s branches and other touch points are now faster with rare occasions of service unavailability at its alternate channels, while offering more innovative products to customers.
While expressing gratitude to customers for their patience and understanding during the upgrade process, the Bank assured that it will continue to expand its platforms and further raise the bar in products and service offerings in line with its culture of excellence and values as a simple, reliable and helpful lender.
The Group Managing Director/Chief Executive of the bank, Ladi Balogun, said, the bank is excited to have successfully concluded the Finacle 10 service delivery platform upgrade.