Its Head of Transaction and Electronic Banking, Robert Giles, said that the mobile app was getting “so much attention” from customers because the bank had always made it a priority to keep improving the app.
He said that the priority placed on the app by the bank had made it more user-friendly, saying, “A lot of investment has gone into developing the Diamond Bank mobile application.”
He said, “We invest a lot of money in technology and security is a big element in the app. The Diamond Bank mobile app has fingerprint recognition for signing in. It is easily accessible and we are continually putting in new features. Over the past years, we have had four major releases and reinvention of the app.”
Speaking on the increasing popularity of electronic banking channels in Nigeria, the bank’s Group Managing Director and Chief Executive Officer, Mr. Uzoma Dozie, stated that the Diamond mobile app offered more than just banking services.
“Diamond mobile app features lifestyle solutions which make banking a convenient, exciting and unforgettable experience,” he said.
Dozie said that the app had been upgraded to allow users to make, among other exciting services, “local/foreign currency transfers, foreign currency chequebook request, cheque confirmation and cancellation and many more.”
He added, “These features enable customers to make instant convenient funds transfers in 30 seconds or less.”
The Chief Spokesperson of the bank, Ayona Trimnell, stated that the Diamond mobile app had made banking services more exciting by transferring banking services from the traditional banking hall to the mobile gadget of the customer.
“This mobile app ultimately dissolves the invisible barriers that separate countries and cultures in the delivery of exciting, fast and reliable banking services.
“Wherever you are in the world, Diamond Mobile App allows you the luxury of doing business and financial transactions using your mobile phone in the comfort of your home.”